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FAQ
Order Status/Item Status
The Covid 19 Pandemic is creating shipping and supply chain challenges for many of our suppliers. Below is a list of items and their current status where shipping times are greater than our regualar 1 to 3 weeks for out of stock items. If you placed an order for an out of stock item, your order wil be shipped in the order it was received as soon as we receive our order from our supplier. If you wish to cancel your order prior to us shipping please let us know and we will cancel your order.
Solostove Firepits, Camping Stoves, and Accessories
Solo Stove items are constantly coming into inventory. If you want to make a Firepit purchase with a combination of items we are more than willing to ship in stock items at the time of order and out of stock items once they return into inventory.
Orders
The below is a list of frequest questions that we get related to placing order and issues related to placing orders.
What should I do if I cannot complete the checkout process?
Please contact us at sales@greatadventure.ca explaining the isue that you are having.
How do I check my order status?
If you have setup an account with our website, you can sign in to check your Order Status. If you checked out as a guest and do not have an account, please email sales@greatadventure.ca with your order number.
Note: Once your order ships, you will receive an automated email from Canada Post that includes tracking information.
When trying to place an order I receive a "Sorry, this item is currently out of stock" message and I can't add the item to my cart.
We typically allow orders to be placed for out of stock items as most of our suppliers can ususally provide us with out of stock items in a timely manner. Some items howerer, are less predictable, or the supplier is not able to provide information for when the product will be available again.
If you would st+ill like to place an order for one of these out of stock items knowing that delivery will be delayed please set up an account on our website and let us know which items you want by emailing sales@greatadventure.ca. We will then place the order for you and will contact you for payment after we receive the item and are ready to ship. Like all orders, you can cancel your order at anytime prior to us shipping your order.
Payment
Get the payment related Query Answers.When will my card be charged?
If paying by Credit Card, your card will be authorized after placing your order, but will not be charged until your order is being processed for shipment.
Can I pay by PayPal without creating an account?
You also have the option to pay via PayPal, and can do so, without even creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account?’ (highlighted below) and you can confirm the payment as a PayPal guest.
Shipping and Delivery
Please see answers to frequenty asked questions related to shipping and delivery.
I did not get my tracking number, can you send it to me?
Tracking numbers are emailed direct by Canada Post at the end of the day, and often end up in junk email folders. Becuase they are sent at the end of the day, you will most likely receive our ship notification sometime before receiving the Canada Post tracking email.
If you still cannot locate it, please email us at sales@greatadventure.ca and we will forward the tracking info to you.
My Account
Manage you account with view orders, re-order items, view wishlist etc....
How do I reset my password if I have forgotten it?
To reset your password simply click 'Login'. Then click on “Forgot Password?” under “I am a returning customer”. Enter your email address and click send. You will receive an email with a link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.
