The Covid 19 Pandemic is creating shipping and supply chain challenges for many of our suppliers. Below is a list of items and their current status where shipping times are greater than our regualar 1 to 3 weeks for out of stock items. If you placed an order for an out of stock item, your order wil be shipped in the order it was received as soon as we receive our order from our supplier. If you wish to cancel your order prior to us shipping please let us know and we will cancel your order.
We have a number of snowshows on order with Chinook and once received we will have enough inventory to satisfy all current back orders and have inventory for future orders.
During normal (non-pandemic) times, Chinook is very quick at sending us orders. Normally we receive our orders one to two weeks after order placement. However, due to the pandemic their production has slowed resulting in delays.
Chinnok has informed us that they have containers arriving and have provided the below updates. We have asked for updates on the other items, and will update the chart as more information is received.
|GR80002||Trekker 22||Mid to last Week of January|
|GR80003||Trekker Backcountry 21||TBD|
|GR80004||Trekker 25||Mid to last Week of Jan for orders placed up to Dec 22.||Additional inventory expected in shipping container arriving in Late January, Early February|
|GR80005||Trekker Backcountry 25||TBD|
|GR80006||Trekker 30||Mid to last Week of January|
|GR80007||Trekker Backcountry 30||TBD|
We are waiting on two seperate orders from Kahtoola and once both orders are received we will have enough inventory to satisfy all current back orders and have inventory for future orders.
During normal (non-pandemic) times, Kahtoola is very quick at sending us orders. Normally we receive one to two weeks after order placement. However, due to the pandemic their production has slowed resulting in delays.
|Date our order was placed||ETA||Notes|
|December 20, 2020||TBD||We were told that inbound shipment was delayed by two weeks|
|December 29, 2020||TBD|
We have a number of Solostove products are on order and once received we will have enough inventory to satisfy all current back orders and have inventory for future orders.
During normal (non-pandemic) times, Solostove is very quick at sending us orders. Normally we receive our orders one to two weeks after order placement. However, due to the pandemic their production has slowed resulting in delays.
Solostove has informed us that they have containers arriving and are shipping orders as fast as possible, but have provided warnings on delays which change on each aditional warning. For example, we were warned that they were behind on shipping order by four weeks, then once the four weeks have passed we were told that they are now eight weeks behind. The last update was received on January 8, which we were told that they will have November orders shipped by January 15.
Based on the timing of our orders with Solostove and the information that we have, the below is a summary of estimated shipping time for out of stock items.
|SS-POT1||Solo Pot 900||Mid to End of January|
|SS-SSBON||BONFIRE by Solo Stove||Mid to End of January for orders placed before Dec 11.||ETA of Mid February for order placed after Dec 10|
|SS-SSBON-SHELTER||BONFIRE SHELTER by Solo Stove||Mid February|
|SS-SSYUK||YUKON by Solo Stove||Mid to End of January for orders with an order number less than 25306.||ETA of Mid February for order with an order number greater than 25305|
The below is a list of frequest questions that we get related to placing order and issues related to placing orders.
Please contact us at email@example.com explaining the isue that you are having.
If you have setup an account with our website, you can sign in to check your Order Status. If you checked out as a guest and do not have an account, please email firstname.lastname@example.org with your order number.
Note: Once your order ships, you will receive an automated email from Canada Post that includes tracking information.
We typically allow orders to be placed for out of stock items as most of our suppliers can ususally provide us with out of stock items in a timely manner. Some items howerer, are less predictable, or the supplier is not able to provide information for when the product will be available again.
If you would st+ill like to place an order for one of these out of stock items knowing that delivery will be delayed please set up an account on our website and let us know which items you want by emailing email@example.com. We will then place the order for you and will contact you for payment after we receive the item and are ready to ship. Like all orders, you can cancel your order at anytime prior to us shipping your order.
If paying by Credit Card, your card will be authorized after placing your order, but will not be charged until your order is being processed for shipment.
Please see answers to frequenty asked questions related to shipping and delivery.
Tracking numbers are emailed direct by Canada Post at the end of the day, and often end up in junk email folders. Becuase they are sent at the end of the day, you will most likely receive our ship notification sometime before receiving the Canada Post tracking email.
If you still cannot locate it, please email us at firstname.lastname@example.org and we will forward the tracking info to you.
Manage you account with view orders, re-order items, view wishlist etc....
To reset your password simply click 'Login'. Then click on “Forgot Password?” under “I am a returning customer”. Enter your email address and click send. You will receive an email with a link in it (please note: this email may take a couple of hours to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.