Back to All News Posts

Canada Post Strike

15 Nov 2024

December 12th Update:

UPS has announced a service disruption on pickups. We hope for service to resume soon. We are working on reaching out to customers with existing orders, but if you have any questions in the meantime, please reach out.

What the Canada Post Strike Means for Everyone

 

It’s official: the Canadian Union of Postal Workers has announced a national strike involving its 55,000 workers, starting Friday, November 15th. You can read more about their ongoing negotiations here.

Below, we’ve outlined how this strike impacts customers with existing orders, those looking to place new orders, and our small business as we head into the holiday season.

If you have any questions, please don’t hesitate to contact us—we’ll do everything we can to help in a timely manner.

 


 

For Customers With an Order Placed and in Transit

 

Due to the nationwide shutdown, packages already in transit with Canada Post are temporarily halted. Unfortunately, this is beyond our control, and your package will remain in its current status until service resumes. Once operations restart, Canada Post has indicated packages will be processed in the order they were received. We sincerely apologize for this disruption.

 


 

For Customers With an Order Placed but Not Yet Shipped

 

Since Canada Post is not accepting new shipments, we’ve outlined a few options for you:

  1. Hold your order: We’ll keep your items and ship them as soon as service resumes.
  2. Switch to UPS: We can explore shipping your order via UPS at an additional cost, which we can discuss together.
  3. Cancel your order: If you prefer, we can cancel your order and notify you once shipping services are fully operational again.

Please reach out to let us know how you’d like to proceed.

 


 

For Customers Looking to Place a New Order

 

At this time, our only alternative shipping service is UPS Standard. Unfortunately, UPS rates are significantly higher than Canada Post. To help offset costs, we will continue using our regular Canada Post shipping tiers but charge the difference between Canada Post and UPS rates.

  • For orders over $100, shipping is free with Canada Post; with UPS, we would charge only the additional cost (e.g., X = UPS rate - Canada Post rate).
  • For orders in our $7 flat-rate shipping tier, it will be $7 + X.
  • For orders under $40, full UPS shipping fees will apply.

Regrettably, we must also suspend our letter mail service until Canada Post resumes normal operations.

 


 

What This Means For the Stapletons

 

I think we are a smaller team than most people realize. We are made up of just our Stapleton family, Shawn, Gail, and myself, Indiana.

Over the years, we have grown from a tiny hobby business operating from our apartment, to now a tiny real business operating three websites and our storefront in Regina. As such, we are still a tight paycheque-to-paycheque company. The holidays are important for us as the Christmas rush helps us through the slower Fall and Winter months.

If the Canada Post strike continues long term we will be in for a bit of a struggle. We are doing our absolute best to communicate with you all and maintain great customer service. All we can do is ask for your understanding, kindness, and patience while we navigate this situation; we are in this together.

Please don't hesitate to reach out. We hope Canada Post and the union can negotiate a fair deal quickly and we can get back to sharing cheer this Christmas season.

Sincerely,

Indiana and the Stapletons

Comments
Write a Comment Close Comment Form
*
*
Only registered users can leave comments.
knives

You have a superb inventory of knives. When the strike is over I will be adding some new ones to my collection. Best Wishes.